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How indobola338 Protects Your Privacy

When you open an account with us and fund it via DANA, OVO, GoPay or QRIS, your personal and payment data enters a system built with security first.

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indobola338 How indobola338 Protects Your Privacy
QUESTIONS ABOUT YOUR DATA

How to Contact Us About Privacy

Team online

Email Support

Send privacy questions, data-access requests or deletion inquiries to our support team. We respond within two business days and can walk you through your account history.

In-Account Settings

Review and update your personal information directly from your account dashboard. Navigate to Account > Privacy Settings to adjust cookies and communication preferences anytime.

Live Chat (09:00–22:00 Indonesia time)

Our team answers privacy and data questions in real time via the chat widget on the lobby. Available seven days a week; response times usually under five minutes during peak hours.

SECURITY & YOUR CONTROL

Data Handling, Retention and Your Rights

Encrypted Transactions

Every deposit via DANA, OVO, GoPay and QRIS and every withdrawal request is encrypted end-to-end. Our servers verify your request against your account history before processing; no manual payment data leaves your device.

Account Closure and Data Deletion

Close your account anytime from Account > Settings > Close Account. We retain your transaction records for seven years where local law requires it; gameplay logs are kept for two years. You can request earlier deletion of non-essential data via email.

Cookie and Tracking Control

Your browser settings let you block or clear our cookies. Disabling them may slow your login or prevent some lobby features from loading, but your account security remains intact. Manage preferences in Account > Privacy Settings on your dashboard.

Withdrawal Verification

When you request a payout, we verify your identity against your registration details and check for fraud patterns. This process usually completes within minutes for DANA, OVO and GoPay; QRIS transfers may take up to one hour.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS providers) and our hosting provider. We never sell your personal information. Fraud-detection partners see only anonymized gameplay patterns, not your name or email.

Data Access Requests

Write to our support team to request a copy of all data we hold about you. We'll compile your records — account info, transaction history, gameplay logs — and send them within ten business days, usually in downloadable format.

Your Privacy Questions Answered

No. Your DANA, OVO, GoPay and QRIS payment details go directly from your device to the payment provider's secure gateway. We receive only a confirmation that your deposit cleared; the payment processor, not us, holds your full payment credentials.

Gameplay logs and session data stay on our servers for two years; transaction records (deposits and withdrawals) are kept for seven years to comply with local accounting law. You can request deletion of older gameplay data by emailing support; transaction records cannot be deleted before the retention period expires.

Yes. Disable non-essential cookies in your browser settings or go to Account > Privacy Settings in your dashboard. To stop promotional emails about new games or offers, uncheck the marketing preference box in Account > Communication Settings. You'll still receive security alerts and withdrawal confirmations.

Close your account from Account > Settings > Close Account. Your personal data is flagged as inactive but retained for seven years to comply with local law and to prevent fraudulent re-registration. You can request deletion of non-essential information separately via email to our support team.

We monitor withdrawal patterns, login locations and deposit velocity automatically. If we detect unusual activity — such as a withdrawal request from a new device or location — we'll ask you to verify your identity via email or phone before processing. This takes usually under an hour and keeps your balance safe.

Yes. Your login credentials and account data are identical across the app and website; both connect to the same encrypted servers. Enable two-factor authentication in Account > Security to add a verification step on new device logins, whether you use the app or desktop lobby from Makassar, Denpasar or anywhere in Indonesia.

Email our privacy team at [email protected] or use the live chat on your lobby (09:00–22:00 Indonesia time, seven days a week). For formal data-access or deletion requests, include 'Data Request' in your email subject line; we respond within ten business days with your compiled records or confirmation of deletion.