Reference

Legal policies that protect your account and your data

Our legal framework centres on your account security, data privacy, and withdrawal rights.

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indobola338 Legal policies that protect your account and your data
CONTACT US

How to reach our legal and compliance team

Team online

Live Chat

Open a chat ticket on the indobola338 lobby during support hours (07:00–23:00 GMT+7, seven days a week). Our team will answer policy questions and flag concerns to our compliance department within two hours.

Email

Send a formal request to our legal inbox; we respond within 24 hours. Use email for account disputes, data-access requests, or requests to close your account permanently and erase non-regulatory data.

In-App Support

On mobile and desktop, open the Help menu in the lobby, select Legal & Compliance, and submit a ticket. Your request is logged immediately and assigned to a specialist who will reply by email within one business day.

SECURITY & DATA

How we protect your account and verify your identity

Data Encryption

All information you send to indobola338—your name, address, payment details and deposit history—travels through 256-bit TLS encryption. We do not store card numbers; DANA, OVO, GoPay and QRIS transfers link only to your verified wallet ID.

Two-Factor Authentication

When you open your account, we send a one-time password to your registered mobile number. Every withdrawal request also generates a new OTP. This means only you can access your funds, even if someone learns your password.

Account Verification

Before your first withdrawal, we confirm your identity using your national ID and a mobile number match. For withdrawals over 50 million IDR, we ask for a bank account statement (PNG or PDF) to verify ownership.

Cookie & Session Policy

Your session cookie expires after 30 minutes of inactivity on desktop and 15 minutes on mobile. We use cookies only to remember your language preference and login status; we do not sell this data or use it to track you off-site.

Dispute Resolution

If a game outcome or withdrawal is disputed, our backend logs (timestamps, RNG seeds, server records) are held for seven years. You can request a full audit of any session within 90 days of the disputed transaction.

Data Access & Deletion

Write to our legal team to request a copy of all personal data we hold on you (name, address, account history, KYC documents). Non-regulatory data can be deleted; compliance records are kept for seven years where local law requires.

Your legal rights on indobola338

You can close your account anytime in the account settings menu (tap Profile → Account → Deactivate). We will stop taking deposits within one hour and process outstanding withdrawals within two business days. Non-regulatory personal data (address, phone, payment history) can be deleted; KYC records and transaction logs are kept for seven years where local law requires.

Every withdrawal requires a two-factor OTP sent to your registered mobile number. If you see an unauthorised withdrawal, contact our live chat or email within 30 days with the transaction ID. We will freeze the disputed amount and investigate within 48 hours. If confirmed unauthorised, we reverse the transaction and return funds to your account within one business day.

Active account data is retained as long as your account remains open. After you close your account, we keep KYC documents, transaction records and dispute logs for seven years for regulatory compliance and dispute resolution. You may request deletion of non-regulatory data (marketing emails, session logs) within 30 days of closure.

Yes. We do not store your payment credentials; instead, you approve each transaction through your own wallet app (DANA, OVO, GoPay) or scan a QRIS code. Your wallet provider handles encryption and fraud detection. We record only the transaction ID and amount, not your account details. Deposits and withdrawals appear in your indobola338 history within seconds.

If you believe a game result was incorrect, contact our support team within 90 days with the session ID and timestamp. Our backend holds all RNG logs and server records. We will audit the session and provide you with proof of the result (random seed, payout table, final balance) within 48 hours. We do not reverse game outcomes, but if we find a platform error, we credit your account immediately.

Contact our live chat immediately if you notice unfamiliar activity. We will lock your account, freeze any pending withdrawals and ask you to re-verify your identity (mobile OTP + national ID photo). Once re-verified, you regain full access. If funds were lost, we investigate within 24 hours. Do not attempt to log back in until we confirm the account is secure.

Our legal posture depends on local law. We encrypt all personal data, limit staff access to verified cases, and do not sell your information to marketers or third-party platforms. Your account data is stored on servers located where local law permits. If you have specific compliance questions about your region, contact our legal team via email.

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